ISM Financial Solutions Ltd

Treating Customers Fairly is a core principle of our company and the way we conduct our business. We are constantly striving to improve our service and develop new and innovative ways to communicate our services and new product information to you.

Central to our Treating Customers Fairly ethos is our commitment to providing clear and concise information, free of "jargon" and written in plain English.

-We will advise you on all aspects of your financial management

-The qualifications, skills and experience of your adviser will be appropriate to your circumstances

-You will clearly understand the costs associated to our services, before you are committed to purchase them

-In the unlikely event that you are dissatisfied with our services we will investigate and resolve this with you with the utmost urgency

-We will meet you within the confines of our City offices to ensure that a dedicated, and uninterrupted, period of time is allocated to your financial affairs on a regular basis

-All our advice is backed up by comprehensive reports on the content of the meetings, assessment of your needs & full breakdown of any recommended steps

-Your adviser is supported industry leading computer software and support systems

-Our Head of Clients will ensure that you receive a professional and personal service